OMNISTUDIO-CONSULTANT EXAM QUIZ - TEST OMNISTUDIO-CONSULTANT QUESTIONS

OmniStudio-Consultant Exam Quiz - Test OmniStudio-Consultant Questions

OmniStudio-Consultant Exam Quiz - Test OmniStudio-Consultant Questions

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Salesforce Certified OmniStudio Consultant Sample Questions (Q115-Q120):

NEW QUESTION # 115
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?

  • A. Navigate
  • B. URL
  • C. Redirect
  • D. Event

Answer: A

Explanation:
The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page


NEW QUESTION # 116
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

  • A. Display a 360° view of the customer
  • B. Allow customers to enter bill payment information
  • C. Display differentactions based on context
  • D. Guide users through complex processes

Answer: A,C

Explanation:
Explanation
The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are:
Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc


NEW QUESTION # 117
A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers

  • A. Calculation Action
  • B. DataRaptor Post Action
  • C. Steps
  • D. DataRaptor Extract Action
  • E. Messaging

Answer: B,C,D

Explanation:
The three elements that the consultant should recommend to meet these requirements using an OmniScript are: Messaging, DataRaptor Post Action, and Steps. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display the user's details on a page. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the case details to Salesforce. A Step element is an element that can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the OmniScript into logical steps, such as entering employee id, displaying user details, and entering case details.


NEW QUESTION # 118
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers

  • A. HTTP
  • B. DataRaptor Extract
  • C. Response
  • D. DataRaptor Post

Answer: B,D


NEW QUESTION # 119
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

  • A. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
  • B. Deploy the existing OmniScript to the Community portal using OmniOut.
  • C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
  • D. Duplicate the existing OmniScript and deploy the new script on the website.

Answer: C

Explanation:
The most efficient solution is to clone the existing OmniScript to a new LWC OmniScript and deploy it to the Community portal. LWC OmniScripts are designed for web-based interactions and can be easily embedded in any web page. OmniOut is not a tool for deploying OmniScripts, but a feature that allows users to export data from an OmniScript. Embedding the existing OmniScript as a reusable component within a new Community OmniScript would require creating an unnecessary wrapper script. Duplicating the existing OmniScript would create redundant code and maintenance issues.


NEW QUESTION # 120
......

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